When will my order ship?
Orders typically take 3-5 working days to produce and then 2-5 days shipping time depending on where you live. In December orders can take 4-7 business days to produce. Orders that include logos, foil imprints, scanned signatures, proofs on larger orders etc. will take an additional 2 business days on average. Please note that shipping times are in addition to the production times. We do not guarantee delivery dates.
What is your return policy?
Due to the nature of custom products, we do not accept returns or order cancellations once an order has been sent to production. We understand the importance of these custom products and will make every effort to ensure that our customers are completely satisfied with the final product. Please make sure to review your proof carefully before approving it to ensure that the design meets your expectations. If we have made a mistake on your order, we will gladly reprint and reship your order at no expense. Reprinted orders due to customer errors will be turned around as quickly as possible at customer's expense. Please review your online proof carefully when placing your order as well as your email confirmation in an effort to catch any errors. Please contact us immediately if you discover that an error has occurred.
What is your shipping policy?
We use UPS Ground shipping as our standard. Orders over $500 ship free via UPS Ground. There are options to select UPS 3 Day, 2 Day or Overnight shipping as well. We ship to all 50 states and Canada. We offer international shipping as well, contact a customer service rep for details or a quote. Please note that when you select expedited shipping (next day, 2 day or 3 day) that the shipping times are in addition to the production times.